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All East Coast Custom Doors (except those doors expressly excluded from this warranty by the manufacturer) are warranted for one year from date of shipment by the manufacturer to be free of defects which would render said door(s) unserviceable or unfit for the ordinary, recommended use. The manufacturer does not warrant performance of any finish or finishing materials. Factory finish carries only a limited warranty for materials and workmanship at the time of delivery. Click here for finishing recommendations

Warranty Conditions

At the time shipment is received, all doors must be inspected and any noticeable defects reported within thirty (30) days to the manufacturer. If a defect is discovered or occurs after the door(s) is/are in use, written notice must be sent to the manufacturer within one year from date of shipment. Manufacturer, at his option, will:
(1) Repair defective door(s); or
(2) Replace doors. Any cost associated with the removal, installation or finishing of the door(s) is not included.

Limitations and Exclusions

1. East Coast Custom Doors does not warrant;
(1) Door(s) that have not been properly installed or finished;
(2) Any exterior door not protected from the sun and weather by overhangs or deep recesses. Immediately after cutting but before hanging, the entire door, including top and bottom edges and hardware preps, MUST receive an application of primer or sealer and two coats of a good grade of paint, varnish, or lacquer.

2. Warp shall not be considered a defect unless it exceeds _ inch. Warp is any distortion in the door itself and shall include bow, cup, and twist. Measurement of the amount of warp in a door will be by placing a straight-edge on the suspected concave face of the door at any angle (i.e. horizontally, vertically, diagonally), with the door in an installed position. The measurement of bow, cup, and twist shall be made at the point of maximum distance between the bottom of the straight-edge and the face of the door.

3. Warranty against warp shall exclude doors that are:
(1) 1 3/8” thick: wider than 3’0” or higher than 7’0”;
(2) 1 _” thick: wider than 3’6” or higher than 7’0”;
(3) all doors improperly installed;
(4) any 1 3/8” thick door used as an exterior door;
(5) any doors improperly finished.

Panel shrinkage is not considered a defect covered by this warranty.

All visible defects must be reported before the door is hung.

4. Wood surface checks, mitre, and other wood joint shrinkage shall not be considered a defect unless such exceeds .025” in width.

5. Storing Doors: Pile doors on level supports covered with a sheet of plywood or heavy cardboard to protect the face of the bottom door. Cover the top door in a similar manner. Protect all doors from exposure to light with dark colored polyethylene or similar material. Do not store doors in damp areas or freshly plastered buildings. Storage area should be dry and well ventilated. Relative humidity should range from 25% to 55%. Do not subject material to extremely high or low humidity. When moving doors, carry them. Do not drag them across each other or against other surfaces.